In case Rahul has not read my
post #41, I have absolutely no intention to answer any of his questions that are irrelevant to this discussion or participate in any attempt to divert this discussion away from the issues raised. Any further question of the kind will be ignored.
I expect this discussion to be an exchange based on good faith between customers and the owner of Risk Latte Company. The customers have voiced their bad experience of the CFE course and Risk Latte should be forth right in addressing every and all details.
It may well be that the CFE courses in Hongkong, London, Singapore are big success and the NYC course is an exception where the aforementioned bad experiences are isolated incidents. That's the benefit of the doubt we should give to all business who try to defense their business and reputation online.
Now, let's look at this from Risk Latte's point of views. Are the students's claims reasonable about the delays and refund?
Here is the disclaimer that Risk Latte just added a few days ago
* All classes – 6 weekends (12 days) – spanning approximately 80 hours – are expected to finish within a time span of 6 (six) months from the date of the start. However, there may be delays due to unforeseen or internal and external reasons and Risk Latte Company shall not be liable in any way for the same and under such circumstances shall not refund any fee paid in by any student.
Delays are to be expected if you try to accommodate everyone's schedule. That's the downside of flexi schedule - you CAN'T accommodate everyone's schedule. If the course is expected to be complete within 6 months, what is the reasonable delay between sessions?
Do the students agree to the cases where classes can't be held for 2,3 months due to schedule conflicts? Since delay disclaimer has only been put in place a few days ago, is it reasonable for students joining the Jan 2010 in NYC to be upset?
And when they are upset, can they get their money back? If Risk Latte has a zero refund policy visible on the CFE page, it can be argued that students are in the wrong because they haven't read the fine print.
When I go to
Risk Latte CFE page, I see this "
Also, see Refund Policy on the CFE page on our website. All admissions to the course are subject to the above and the Refund Policy of the company."
I have asked about this Refund policy repeatedly and I hope this time, Rahul would address it once and for all.
If the two individuals are the only people with this experience, shouldn't it make better business sense to give them partial refunds to show that your company is a customer-oriented and you put the experience of your clients before anything else? That may help Risk Latte much more than to go online and go into fighting mode. The longer this goes, the more damage it will cause.
At some point, you will have to ask yourself, is all this worth ruining my business? Would I rather absorb this small loss as part of the cost of doing business for bigger gain down the road?
Again, we offer Risk Latte ample opportunity to set the matters straight. How they decide to conduct themselves online would speak volume about their company.
